Sample BSBPMG534 Manage project human resources Learner Workbook @EasyAssignmentHelp

Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.

Written work

Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

Ø Address each question including any sub-points

Ø Demonstrate that you have researched the topic thoroughly

Ø Cover the topic in a logical, structured manner

Ø Your assessment tasks are well presented, well referenced and word processed

Ø Your assessment tasks include your full legal name on each and every page.

Active participation

It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.

Plagiarism

Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learner's exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:

Ø Presenting any work by another individual as one's own unintentionally

Ø Handing in assessments markedly similar to or copied from another learner

Ø Presenting the work of another individual or group as their own work

Ø Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.

Collusion

Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a "0" grade and NYC.

Assessments must be typed using document software such as (or similar to) MS Office. Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm).

Competency outcome

There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded "Competent" (C) or "Not yet Competent" (NYC) for the relevant unit of competency.

If you are deemed "Not Yet Competent" you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s). If you are still deemed as "Not Yet Competent" you will be required to re-enrol in the unit of competency.

Additional evidence

If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments.

Confidentiality

We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.

Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal.

Recognised prior learning

Candidates will be able to have their previous experience or expertise recognised on request.

Special needs

Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

Assessment requirements

Assessment can either be:

Ø Direct observation

Ø Product-based methods e.g. reports, role plays, work samples

Ø Portfolios - annotated and validated

Ø Questioning

Ø Third party evidence.

If submitting third party evidence, the Third Party Observation/Demonstration document must be completed by the agreed third party.

Third parties can be:

Ø Supervisors

Ø Trainers

Ø Team members

Ø Clients

Ø Consumers.

The third party observation must be submitted to your trainer/assessor, as directed.

The third party observation is to be used by the assessor to assist them in determining competency.

The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.

To demonstrate competence in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.

As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.

If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.

Candidate Details

Assessment - BSBPMG534 - Manage project human resources

Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for BSBPMG534 - Manage project human resources

Name: _____________________________________________________________

Address: _____________________________________________________________

_____________________________________________________________

Email: _____________________________________________________________

Employer: _____________________________________________________________

Declaration

I declare that no part of this assessment has been copied from another person's work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.

Signed: ____________________________________________________________

Date: ____________________________________________________________

If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:

This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person's work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1: ____________________________________________________________

Signed: ____________________________________________________________

Learner 2: ____________________________________________________________

Signed: ____________________________________________________________

Learner 3: ____________________________________________________________

Signed: ____________________________________________________________

Learner Workbook

Activity 1A

Objective

To provide you with an opportunity to identify resource requirements for each project task.

This activity does not require observation.

For this activity, you will be provided with details of an example project.

Read this information and for each main project task, identify and list the resources required.

Activity 1B

Objective

To provide you with an opportunity to match skills and knowledge of individuals and groups with project tasks.

This activity does not require observation.

Refer to Case Study A - Skills matrix

This is a roleplay activity, you will play the role of the project manager and a small group of your peers will play the role of team members.

Referring again to the project information you were provided with in Activity 1A, you will need to discuss the skills and knowledge of the team members and match it to each of the project tasks. Use this information to complete the skills matrix in the Case Study.

The completed matrix must include:

Ø All of the identified tasks from Activity 1A

Ø The required resources

Ø Proficiency levels of team members

Ø Interest levels of team members.

Attach your matrix to your workbook on completion.

Activity 1C

Objective

To provide you with an opportunity to allocate personnel to the project according to planned work outputs and project timeline.

This activity does not require observation.

Refer to Case Study B - Resource plan

This activity follows on from Activity 1B.

You must now allocate personnel to the project and document the information in the resource plan in Case Study B.

The resource plan must show that you have allocated personnel:

Ø To every task

Ø According to the project timeline

Ø According to planned work outputs.

Attach the completed plan to the workbook.

Activity 1C Checklist

This should be used by the trainer/assessor to document the learner's knowledge as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

Checklist
The student is required to demonstrate ALL components from the list below			Assessment		Reassessment		Comments
			Date:		Date:
Was the completed work: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	A complete resource plan that included personnel allocated: Ø To every task Ø To the project timeline Ø According to planned work outputs.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that the task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have viewed the evidence provided. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Activity 1D

Objective

To provide you with an opportunity to support performance of personnel using human resources management (HRM) methods and tools.

This activity will require observation.

This activity follows on from Activity 1C.

This is a roleplay activity; you will play the role of project manager and a small group of peers will play the role of team members.

You must hold a 10-15 minute onboarding session with the team members to welcome them onto the project.

You must:

Ø Welcome the team to the project

Ø Explain the project and any goals or objectives

Ø Confirm understanding of the project

Ø Answer any questions.

Activity 1D Checklist

This should be used by the trainer/assessor to document the learner's performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

Checklist
The student is required to demonstrate ALL components from the list below			Assessment		Reassessment		Comments
			Date:		Date:
Did the student: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	Hold a 10-15 minute onboarding session as part of a roleplay activity: Ø Welcome the team to the project Ø Explain the project and any goals or objectives Ø Confirm understanding of the project Ø Answer any questions.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that I have observed the student perform this task. The task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Activity 1A - 1D Checklist

Checklist
1A-1	Did the learner identify and list the resources required for each main project task?			Yes No (Please circle)
1B-1	Did the learner discuss the skills and knowledge of the team members and match it to each of the project tasks to complete the skills matrix in the Case Study?			Yes No (Please circle)
1C-1	Did the learner allocate personnel to the project and document the information in the resource plan in Case Study B?			Yes No (Please circle)
1D-1	Did the learner hold a 10-15 minute onboarding session roleplay with the team members to welcome them onto the project?			Yes No (Please circle)
Comments
Provide your comments here:
The learner's performance was:		Not yet satisfactory	Satisfactory

Activity 2A

Objective

To provide you with an opportunity to define and communicate clear project role descriptions to organisational personnel.

Question 2 of this activity will require observation.

Refer to Case Study D - RACI matrix

This activity follows on from Activity 1D.

1. Develop the RACI matrix in the Case Study to define and document the project roles for each team member.

Your completed RACI matrix must show:

Ø Who has responsibility, accountability, who will be consulted and who will be informed for each task

Ø At least one person responsible for each task

Ø One person accountable for each task.

2. This activity will require observation.

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of team members.

Present the matrix you have developed to the group and confirm they agree with the roles you have defined.

Within the presentation, you must:

Ø Explain the matrix and the roles

Ø Confirm each team member agrees by asking questions

Ø Answer any questions.

Activity 2A Checklist

Checklist
The student is required to demonstrate ALL components from the list below			Assessment		Reassessment		Comments
			Date:		Date:
Was the completed work: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	A completed RACI matrix that includes details of: Ø Who has responsibility, accountability, who will be consulted and who will be informed for each task Ø The person responsible for each task Ø The person accountable for each task.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that the task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have viewed the evidence provided. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Checklist to be used for the observable part of this activity

Checklist
The student is required to demonstrate ALL components from the list below			Assessment		Reassessment		Comments
			Date:		Date:
Did the student: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	Present a completed RACI matrix to a group as part of a roleplay activity: Ø Explain the matrix and the different roles Ø Confirm each team member agreed by asking questions Ø Answer any questions.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that I have observed the student perform this task. The task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Activity 2B

Objective

To provide you with an opportunity to plan and implement training and development of project team members.

This activity does not require observation.

Refer to Case Study C - Training and development

1. Using the information in the Case Study, develop a training and development plan for the two new team members.

Your plan should:

Ø Identify three training and development needs

Ø Provide and outline relevant activities to develop skills.

Attach the completed plan to the workbook.

2. Briefly explain the steps you could take to implement one of the activities you identified in the plan developed in Question 1.

Write your answer in no more than 50-75 words.

Activity 2C

Objective

To provide you with an opportunity to identify how to measure individuals' performance against agreed criteria and initiate actions for shortfalls in performance.

This activity does not require observation.

1. Explain how you might measure performance against agreed criteria.

Write your answer in 50-75 words.

2. Identify and explain the actions that may be taken to resolve shortfalls in performance.

Write your answers in 50-75 words.

Activity 2A - 2C Checklist

Checklist
2A-1	Did the learner develop the RACI matrix in the Case Study to define and document the project roles for each team member?			Yes No (Please circle)
2A-2	Did the learner present the matrix he/she developed to the group and confirm they agree with the roles he/she have defined?			Yes No (Please circle)
2B-1	Did the learner develop a training and development plan for the two new team members?			Yes No (Please circle)
2B-2	Did the learner explain the steps he/she could take to implement one of the activities he/she identified in the plan developed in Question 1?			Yes No (Please circle)
2C-1	Did the learner explain how he/she might measure performance against agreed criteria?			Yes No (Please circle)
2C-2	Did the learner identify and explain the actions that may be taken to resolve shortfalls in performance?			Yes No (Please circle)
Comments
Provide your comments here:
The learner's performance was:		Not yet satisfactory	Satisfactory

Activity 3A

Objective

To provide you with an opportunity to identify how to implement processes for improving individual performance and overall project effectiveness.

This activity does not require observation.

1. List three methods of improving performance and overall project effectiveness.

2. Explain how you might implement processes for the methods you identified in Question 1.

Write your answer in 50-75 words.

Activity 3B

Objective

To provide you with an opportunity to monitor and report, for remedial action, internal and external influences on individual and project team performance and morale.

Question 1 will require observation.

Refer to Case Study E - Remedial action

1. This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of team members.

Hold a 5-10 minute monitoring discussion with your team members to determine the reasons for the issues described in the Case Study.

In this discussion, you will need to:

Ø Discuss the issues raised in the Case Study

Ø Establish possible reasons for the issues

Ø Develop remedial actions with the group.

Make notes of the discussion and attach them to the workbook. These will be used for Question 2.

2. Using the notes you made in Question 1, complete the remedial action plan in the Case Study.

Your plan must include:

Ø A description of the influences

Ø The action required

Ø Any resources required

Ø The team member responsible

Ø Timeline for completion.

Attach the completed plan to the workbook.

Activity 3B Checklist

Checklist
The student is required to demonstrate ALL components from the list below			Assessment		Reassessment		Comments
			Date:		Date:
Did the student: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	Discuss influences on the project team's performance and morale in a roleplay activity: Ø Discuss the issues Ø Establish reasons for the issues Ø Develop remedial actions with the group.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that I have observed the student perform this task. The task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Checklist to be used for Question 2

Task #9 - <Activity 3B Question 2>
The student is required to demonstrate ALL components from the list below			Assessment		Reassessment		Comments
			Date:		Date:
Was the completed work: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	A completed remedial action plan that included: Ø A description of the influences Ø The action required Ø Any resources required Ø The team member responsible Ø Timeline for completion.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that the task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have viewed the evidence provided. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Activity 3C

Objective

To provide you with an opportunity to identify how to implement procedures for interpersonal communication, counselling, and conflict resolution.

This activity does not require observation.

Following on from Activity 3B, explain how you would implement the following procedures within your team:

Ø Interpersonal communication

Ø Counselling

Ø Conflict resolution.

Write your answer in 75-100 words.

Activity 3D

Objective

To provide you with an opportunity to explain how to identify and manage inter-project and intra-project resource conflict.

This activity does not require observation.

1. List four signs of resource conflict.

2. Explain the steps you could take to manage both inter-project and intra-project resource conflict.

Write your answer in 50-75 words.

Activity 3A - 3D Checklist

Checklist
3A-1	Did the learner list three methods of improving performance and overall project effectiveness?			Yes No (Please circle)
3A-2	Did the learner explain how he/she might implement processes for the methods he/she identified in Question 1?			Yes No (Please circle)
3B-1	Did the learner make notes of the discussion and attach them to the workbook?			Yes No (Please circle)
3B-2	Did the learner complete the remedial action plan in the Case Study using the notes you made in Question 1?			Yes No (Please circle)
3C-1	Did the learner explain how he/she would implement the following procedures within his/her team: · Interpersonal communication · Counselling · Conflict resolution.			Yes No (Please circle)
3D-1	Did the learner list four signs of resource conflict?			Yes No (Please circle)
3D-2	Did the learner explain the steps he/she could take to manage both inter-project and intra-project resource conflict?			Yes No (Please circle)
Comments
Provide your comments here:
The learner's performance was:		Not yet satisfactory	Satisfactory

Activity 4A

Objective

To provide you with an opportunity to disband project team according to organisational policies and procedures.

This activity will require observation.

This activity follows on from Activity 3D (and other related activities).

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of team members.

Lead a 10-15 minute meeting to disband the team.

Within the meeting, you should:

Ø Inform the team that the project is complete

Ø Explain that the team is to be disbanded

Ø Thank the team for their contributions.

Activity 4A Checklist

Checklist
The student is required to demonstrate ALL components from the list below			Assessment		Reassessment		Comments
			Date:		Date:
Did the student: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	Hold a 10-15 meeting to disband the team in a roleplay activity: Ø Organise a team meeting Ø Inform the team that the project is complete Ø Explain that the team is to be disbanded Ø Thank the team for their contributions.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that I have observed the student perform this task. The task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Activity 4B

Objective

To provide you with an opportunity to identify and document human resource issues and recommended improvements.

This activity does not require observation.

Following on from Activity 4A and the previous activities too, identify any potential human resource issues relating to the project and write a report to document them.

The report must include:

Ø The purpose of the report

Ø The main body to include the potential issues that have been identified

Ø Recommendations for improvements

Ø Industry-related terminology.

The completed report must be attached to the workbook.

Activity 4B Checklist

Checklist
The student is required to demonstrate ALL components from the list below			Assessment		Reassessment		Comments
			Date:		Date:
Was the completed work: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	A report to document human resource issues that included: Ø The purpose of the report Ø The main body to include the issues that have been identified Ø Recommendations for improvements Ø Industry-related terminology.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that the task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have viewed the evidence provided. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Activity 4A-4B Checklist

Checklist
4A-1	Did the learner lead a 10-15 minute meeting to disband the team?			Yes No (Please circle)
4B-1	Did the learner identify any potential human resource issues relating to the project and write a report to document them?			Yes No (Please circle)
Comments
Provide your comments here:
The learner's performance was:		Not yet satisfactory	Satisfactory

Summative Assessments answer guide

Section A: Skills Activity

Objective: To provide you with an opportunity to show you have the required skills for this unit.

This activity will enable you to demonstrate the following skills:

Ø Reading:

o identifies textual information obtained from a range of sources and determines how content may be applied to requirements

Ø Writing:

o develops plans, role descriptions and reports using clear, specific and industry-related terminology, appropriate structures and conventions

o documents personnel requirements, results of performance measurements and improvement recommendations

Ø Oral Communication:

o participates in verbal exchanges using clear language and appropriate non-verbal features

o uses active listening and questioning to elicit views and opinions of others and confirm understanding

Ø Numeracy:

o uses mathematical formulae to calculate resources against project requirements and to measure work output against predetermined criteria

o uses analytical skills to review performance and decide on actions needed

Ø Initiative and enterprise:

o identifies and adheres to organisational policies and procedures

o analyse impact of variables outcomes to gain insights into concepts that may be adapted in future situations

Ø Teamwork:

o collaborates with co-workers to negotiate and facilitate shared understanding of individual roles and group objectives

o manages workplace conflict by recognising contributing factors and implementing resolution strategies

Ø Planning and organising:

o develops plans to identify project responsibilities and needs, and allocate project personnel, with an awareness of how this contributes to overall project goals

Answer the activity in as much detail as possible.

Instructions to Assessor:

This activity requires the learner to manage project human resources. This activity must be completed in the workplace, but where this is not possible, a simulated environment should be set up where the conditions are typical of a working environment in this industry. The learner must have access to a project that they can manage the human resources element of, and any relevant documentation that they will need for the activities. Examples must be provided if the activities are undertaken in a simulated environment.

Questions 1, 5 and 13 will require observation and access to a small group of peers.

Equipment needed:

Ø Project documentation

Ø Workplace documentation.

1. This activity will require observation.

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of relevant team members.

Working as a group, you must discuss and identify the project resource requirements for each project task.

During the discussion, you must:

Ø Use active listening and questioning to gather information

Ø Use clear language

Ø Use appropriate nonverbal features to confirm understanding.

Make notes and attach them to the workbook.

2. This activity follows on from Question 1.

Using the information you gathered in Question 1, complete a work breakdown structure.

The breakdown structure must include:

Ø A list of all of the tasks

Ø The required resources

Ø A calculation of the number of resources required.

Attach your completed work breakdown structure to the workbook.

3. This activity follows on from Question 2.

Refer to Case Study A - Skills matrix for this activity

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of relevant team members.

Discuss and complete a skills matrix to match the knowledge of the team members with the project tasks you identified in Question 2.

Your completed matrix must include:

Ø All of the tasks that have been identified

Ø The resources

Ø Proficiency levels

Ø Interest levels.

Attach your completed skills matrix to the workbook.

4. Refer to Case Study B - Resource plan for this activity

This activity follows on from Question 3. You must now allocate the resources to the project using the skills matrix you developed in Question 3 and the resource plan in the Case Study.

Resources must be allocated:

Ø To every task

Ø According to the project timeline

Ø According to planned work outputs.

Attach your completed resource plan to the workbook.

5. This activity will require observation.

This activity follows on from Question 4.

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of relevant team members.

Hold a 10-15 minute team meeting to onboard the team members onto the new project.

You must:

Ø Explain the project

Ø Share the goals and objectives of the project

Ø Set expectations for team working

Ø Answer any questions.

6. Refer to Case Study D - RACI matrix

This activity follows on from Question 5.

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of relevant team members.

You must discuss and develop a RACI matrix to define and document the project roles for each team member.

You must:

Ø List the project tasks

Ø List the personnel

Ø Complete the matrix to show who has responsibility, accountability, who will be consulted and who will be informed for the task

Ø Ensure every task has at least one responsible member of the team

Ø Ensure there is only one person accountable for each task.

Give each team member a copy of the matrix and attach one to the workbook.

7. This activity follows on from Question 6.

Refer to Case Study C - Training and development plan

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of relevant team members.

Discuss training and development needs with the team and develop a plan which must be documented using the form in Case Study C.

The training plan must include:

Ø Learning goals for each team member

Ø Learning activities for each team member

Ø Duration of training and development

Ø Date to be completed by.

Attach the completed plan to the workbook

8. This activity follows on from Question 7.

You must review the performance of the team against the previously agreed criteria and decide upon the actions required to deal with any shortfalls in performance.

Write a short review of no more than 75-100 words to document your findings.

Your review must include:

Ø A summary of how performance compares with the criteria

Ø An explanation of the shortfalls

Ø The actions you will take to deal with the shortfalls

Ø How the actions will be initiated.

Attach your review to the workbook.

9. This activity follows on from Question 8.

You must implement processes to improve individual team member performance and the overall project effectiveness.

You must document the processes you implemented in a diary that must include:

Ø The processes you chose

Ø How they were implemented.

Attach your diary to the workbook.

10. This activity follows on from Question 9.

Refer to Case Study E - Remedial action plan

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of relevant team members.

You must monitor the team for any internal or external influences that affect the performance and morale of the individual members and the team as a whole.

Complete the remedial action plan in the Case Study with the details of the influences.

The completed plan must include:

Ø A description of the issue

Ø The action required

Ø Any resources required

Ø The team member

Ø Timeline for completion.

Attach the completed plan to the workbook.

11. This activity follows on from Question 10.

Implement procedures for interpersonal communication, counselling and conflict resolution within the team.

Document the process in a diary that must include:

Ø Procedures chosen for interpersonal communication, counselling and conflict resolution

Ø How they have been implemented.

Attach your diary to the workbook.

12. This activity follows on from Question 11.

You must identify and manage any resource conflicts within the team and with any other teams or groups.

Write a short report of 50-75 words that:

Ø Identifies the conflict

Ø Explains how it will be managed.

Attach the completed report to the workbook.

13. This activity will require observation.

This activity follows on from Question 12.

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of relevant team members.

The project team must be disbanded according to the policies and procedures of the organisation.

To do this, you must:

Ø Organise a team meeting

Ø Inform the team members of the completion of the project

Ø Explain that the team must now be disbanded

Ø Celebrate the end of the project

Ø Ensure that you thank each team member during the celebration and answer any questions they have.

14. This activity follows on from Question 13.

Identify any human resource issues and write a 1-page report to document them.

The report must include:

Ø The purpose of the report

Ø The main body to include the issues that have been identified

Ø Recommendations for improvements

Ø Industry-related terminology.

Attach your completed report to the workbook.

Section A: Skills Activity Checklist

Skills Activity Questions 1, 5 & 13
The student is required to demonstrate ALL components from the list below			Assessment		Reassessment		Comments
			Date:		Date:
Did the student: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	Discuss and identify project resource requirements as part of a roleplay activity: Ø Use active listening and questioning to gather information Ø Use clear language Ø Use appropriate nonverbal features to confirm understanding.
2	Hold a 10-15 minute meeting to onboard team members in a roleplay activity: Ø Explain the project Ø Share the goals and objectives of the project Ø Set expectations for team working Ø Answer any questions.
3	Organise a team meeting to disband the project as part of a roleplay activity: Ø Inform the team members of the completion of the project Ø Explain that the team must be disbanded Ø Celebrate the end of the project Ø Thank each team member.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that I have observed the student perform this task. The task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Checklist to be used for the written part of this activity

Skills Activity Questions 2, 3, 4, 6-12 & 14
The student is required to demonstrate ALL components from the list below		Assessment		Reassessment		Comments
		Date:		Date:		Comments
Was the completed work: Tick		S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	A work breakdown structure that includes: Ø A list of all tasks Ø The required resources Ø A calculation of the number of resources required.
2	A completed skills matrix that includes: Ø All of the project tasks Ø The resources Ø Proficiency levels Ø Interest levels.
3	A completed resource plan that includes: Ø Resources allocated to all tasks Ø Resources allocated according to the project timeline Ø Resources allocated to planned work outputs.
4	A completed RACI matrix that includes: Ø All project tasks Ø All personnel Ø Responsibility, accountability, consulted and informed for each task Ø One responsible member of the team for each task Ø Only one accountable member of the team for each task.
5	A completed training and development plan for the team that includes: Ø Learning goals for each member Ø Learning activities for each member Ø Duration of training and development Ø Date to be completed by.
6	A review to document performance against agreed criteria that includes: Ø A summary of how performance compares with criteria Ø An explanation of the shortfalls Ø The action taken to deal with the shortfalls Ø How actions will be initiated.
7	A diary to document the implementation of performance improvements that includes: Ø The processes that were chosen Ø How they were implemented.
8	A completed remedial action plan that includes: Ø A description of the issue Ø The action required Ø Any resources required Ø The team member Ø Timeline for completion.
9	A diary to document implementation of procedures that includes: Ø Procedures chosen for interpersonal communication, counselling and conflict resolution Ø How they were implemented.

10	A short report identifying and documenting resource conflicts that includes: Ø The conflict that was identified Ø An explanation of how the conflict was to be managed.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that the task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have viewed the evidence provided. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Section B: Knowledge Activity (Q & A)

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The answers to the following questions will enable you to demonstrate your knowledge of:

Ø Tools and techniques to identify resource requirements including required project personnel levels and competencies

Ø Human resource management (HRM) methods, techniques and tools

Ø Relevant training and development methods

Ø Strategies for managing project human resources and their application to different situations

Ø Procedures for interpersonal communication, counselling, and conflict resolution

Ø Processes used to measure individuals' performance against agreed criteria

Ø Techniques for managing and improving performance.

Answer each question in as much detail as possible.

1. Explain the process you could follow to identify the required project resources.

Max. 50-75 words

2. What mathematical formula might you use to determine the levels of personnel that would be needed for a project?

Max. 50 words

3. Briefly explain what document you could create to determine skills and knowledge and match them with the project tasks.

Max. 50 words

4. List four human resource management methods and tools that may be used in project management.

5. List four types of training and development that can be offered to team members.

6. Explain how you would document the training and development needs of a team member.

Max. 50 words

7. Explain the tool can be used to manage human resources and their responsibilities.

Max. 50 words

8. Explain the formula you can use to measure productivity against agreed criteria.

Max. 50 words

9. Explain the two actions you can take to deal with shortfalls in performance.

Max. 50 words

10. List the four types of interpersonal communication.

11. Following on from Question 10, give an example of two procedures you could implement to encourage interpersonal communication in a project team.

Max. 50 words

12. How can you support a team member to improve their performance?

Max. 50 words

13. What procedures could you put in place to resolve conflict?

Max. 50 words

14. List three methods for improving performance.

Section B: Knowledge Activity (Q&A) Checklist

Checklist
B-1	Did the learner explain the process he/she could follow to identify the required project resources			Yes No (Please circle)
B-2	Did the learner discuss what mathematical formula might he/she use to determine the levels of personnel that would be needed for a project?			Yes No (Please circle)
B-3	Did the learner explain what document he/she could create to determine skills and knowledge and match them with the project tasks?			Yes No (Please circle)
B-4	Did the learner list four human resource management methods and tools that may be used in project management?			Yes No (Please circle)
B-5	Did the learner list four types of training and development that can be offered to team members?			Yes No (Please circle)
B-6	Did the learner explain how he/she would document the training and development needs of a team member?			Yes No (Please circle)
B-7	Did the learner explain the tool can be used to manage human resources and their responsibilities?			Yes No (Please circle)
B-8	Did the learner explain the formula he/she can use to measure productivity against agreed criteria?			Yes No (Please circle)
B-9	Did the learner explain the two actions he/she can take to deal with shortfalls in performance?			Yes No (Please circle)
B-10	Did the learner list the four types of interpersonal communication?			Yes No (Please circle)
B-11	Did the learner give an example of two procedures you could implement to encourage interpersonal communication in a project team?			Yes No (Please circle)
B-12	Did the learner showed how can he/she support a team member to improve their performance?			Yes No (Please circle)
B-13	Did the learner explain what procedures could he/she put in place to resolve conflict?			Yes No (Please circle)
B-14	Did the learner list three methods for improving performance?			Yes No (Please circle)
Comments
Provide your comments here:
The learner's performance was:		Not yet satisfactory	Satisfactory

Section C: Performance Activity

Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.

This activity will enable you to demonstrate the following performance evidence:

Ø Manage project human resources on at least two occasions.

In the course of the above, the candidate must:

Ø Identify and organise project personnel training and development

Ø Manage project personnel to achieve project outcomes

Ø Apply human resource management (HRM) methods, techniques and tools to the project.

Answer the activity in as much detail as possible.

Instructions to Assessor:

The learner must manage project human resources on at least two occasions. Each activity must be undertaken twice. This activity must be completed in the workplace, but where this is not possible, a simulated environment should be set up where the conditions are typical of a working environment in this industry. The learner must have access to two projects that they can manage the human resources element of, and any relevant documentation that they will need for the activities. Access must be provided to a small group of peers for the roleplay activities. Examples must be provided by the assessor if the activities are undertaken in a simulated environment.

Questions 1, 3, 9 and 10 will require observation.

Equipment needed:

Ø Project documentation

Ø Workplace documentation.

1. This activity will require observation.

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of team members.

Working as a group, you must discuss and identify the project resource requirements for each project task and develop a work breakdown structure.

During the discussion, you must:

Ø Use active listening and questioning to gather information

Ø Use clear language

Ø Use appropriate nonverbal features to confirm understanding

Ø Complete a work breakdown structure.

Attach the completed work breakdown structure to the workbook.

2. This activity follows on from Question 1.

Refer to Case Study A - Skills matrix and Case Study B - Resource plan

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of team members.

Discuss and complete a skills matrix to match and knowledge of the team members with the project tasks identified in Question 1. You must then allocate the work using the resource plan.

Your completed matrix must include:

Ø All of the tasks that have been identified

Ø The resources

Ø Proficiency levels

Ø Interest levels.

The resource plan must show that resources have been allocated:

Ø To every task

Ø According to the project timeline

Ø According to planned work outputs.

The skills matrix and resource plan must be attached to the workbook.

3. This activity will require observation.

This activity follows on from Question 2.

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of team members.

The new team members must be onboarded onto the new project. Hold a 10-15 minute team meeting where you:

Ø Introduce and explain the project

Ø Explain the goals and objectives

Ø Answer any questions.

4. Refer to Case Study D - RACI matrix

This activity follows on from Question 3.

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of team members.

With the team, discuss and develop a RACI matrix to define and document the project roles for each team member.

The RACI matrix must include:

Ø The project tasks

Ø The personnel

Ø Who has responsibility, accountability, who will be consulted and who will be informed for the task

Ø One person responsible for each task

Ø Only one person accountable for each task.

Give each team member a copy of the matrix and attach one to the workbook.

5. This activity follows on from Question 4.

Refer to Case Study C - Training and development plan

Plan and implement training for the team members. You must document the process in a diary, which must include a completed training and development plan.

The diary must include:

Ø A completed training and development plan for each team member

Ø How the plan was implemented.

Attach the completed plan to the workbook.

6. This activity follows on from Question 5.

Implement processes to improve individual team member performance and the overall project effectiveness.

You must document the processes you implemented in a diary that must include:

Ø What processes were put in place

Ø The methods used to implement them.

Attach your diary to the workbook.

7. This activity follows on from Question 6.

Refer to Case Study E - Remedial action plan

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of team members.

Undertake monitoring of the team for any internal or external influences that affect the performance and morale of the individual members and the team as a whole.

The action plan in Case Study E must be completed to report the issues.

The completed plan must include:

Ø A description of the issue

Ø Any action that is required

Ø The resources required

Ø The team member responsible

Ø Timeline for completion.

Attach the completed plan to the workbook.

8. This activity follows on from Question 7.

You must implement the following procedures within the team:

Ø Interpersonal communication

Ø Counselling

Ø Conflict resolution.

Document the process in a diary that includes the procedures that have been put in place and how they have been implemented.

Attach your diary to the workbook.

9. This activity will require observation.

This activity follows on from Question 8.

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of team members.

Observe the team and identify any resource conflicts within the team and within other groups. Manage the conflicts using resource smoothing.

You must make sure that you:

Ø Identify the resource conflict

Ø Distribute tasks among other team members

Ø Share any resources where necessary.

10. This activity will require observation.

This activity follows on from Question 9.

This is a roleplay activity; you will play the role of the project manager and a small group of peers will play the role of team members.

The project team must be disbanded according to the policies and procedures of the organisation.

To do this, you will need to:

Ø Organise a team meeting

Ø Inform the team members of the completion of the project

Ø Disband the team

Ø Thank the team for their contributions.

11. This activity follows on from Question 10.

Identify any human resource issues and write a 1-page report to document them.

The report must include:

Ø The reason for the report

Ø The main body to include the issues that have been identified

Ø Recommendations for improvements

Ø Industry-related terminology.

Attach your completed report to the workbook.

Section C: Performance Activity Checklist

Performance Activity Questions 1, 3, 9 & 10
(use the separate table on the next page to record subsequent assessment attempts if required)
The student is required to demonstrate ALL components from the list below			Occasion 1		Occasion 2		Comments
			Date:		Date:
Did the student: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	Discuss and identify project resource requirements as part of a roleplay activity: Ø Use active listening and questioning to gather information Ø Use clear language Ø Use appropriate nonverbal features to confirm understanding Ø Complete a work breakdown structure.
2	Onboard team members onto the project as part of roleplay activity: Ø Introduce and explain the project Ø Explain the goals and objectives Ø Answer any questions.
3	Observe and manage resource conflicts as part of a roleplay activity: Ø Identify the resource conflict Ø Distribute tasks among other team members Ø Share resources where necessary.
4	Disband the team as part of a roleplay activity: Ø Organise a team meeting Ø Inform the team members of the completion of the project Ø Disband the team Ø Thank the team for their contributions.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that I have observed the student perform this task. The task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Checklist to be used for reassessment of observable activities if necessary

Performance Activity Questions 1, 3, 9 & 10
The student is required to demonstrate ALL components from the list below			Occasion 1		Occasion 2		Comments
			Date:		Date:
Did the student: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	Discuss and identify project resource requirements as part of a roleplay activity: Ø Use active listening and questioning to gather information Ø Use clear language Ø Use appropriate nonverbal features to confirm understanding Ø Complete a work breakdown structure.
2	Onboard team members onto the project as part of roleplay activity: Ø Introduce and explain the project Ø Explain the goals and objectives Ø Answer any questions.
3	Observe and manage resource conflicts as part of a roleplay activity: Ø Identify the resource conflict Ø Distribute tasks among other team members Ø Share resources where necessary.
4	Disband the team as part of a roleplay activity: Ø Organise a team meeting Ø Inform the team members of the completion of the project Ø Disband the team Ø Thank the team for their contributions.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that I have observed the student perform this task. The task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Checklist to be used for questions that required a written response

Performance Activity Questions 2, 4, 5, 6, 7, 8 & 11
(use the separate table on the next page to record subsequent assessment attempts if required)
The student is required to demonstrate ALL components from the list below			Occasion 1		Occasion 2		Comments
			Date:		Date:
Was the completed work: Tick			S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	A completed skills matrix and resource plan that includes: Ø All of the identified tasks Ø The resources Ø Proficiency levels Ø Interest levels Ø Resources allocated to every task Ø Resources allocated according to project timeline Ø Resources allocated according to planned work outputs.
2	A completed RACI matrix that includes: Ø The project tasks Ø The personnel Ø Who has responsibility, accountability, who will be consulted and informed for each task Ø One person responsible for each task Ø One person accountable for each task.
3	A diary to document the implementation of a training and development plan that includes: Ø A completed training and development plan for each team member Ø Details of how the plan was implemented.
4	A diary to document implementation of performance improvements that includes: Ø The processes developed Ø Methods used to implement the processes.
5	A completed remedial action plan that includes: Ø A description of the issue Ø Any action required Ø Resources required Ø Team members responsible Ø Timeline for completion.
6	A diary to document implementation of procedures for communication that includes: Ø Interpersonal communication Ø Counselling Ø Conflict resolution Ø How the procedures were put in place Ø How procedures were implemented.
7	Report to document identified human resources issues that includes: Ø The reason for the report Ø The main body to include the identified issues Ø Recommendations for improvements Ø Industry-related terminology.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:
Assessor Declaration:		I declare that I have observed the student perform this task. The task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Checklist to be used for reassessment of written activities if necessary

Performance Activity Questions 2, 4, 5, 6, 7, 8 & 11
The student is required to demonstrate ALL components from the list below		Occasion 1		Occasion 2		Comments
		Date:		Date:
Was the completed work: Tick		S	NS	S	NS	Assessor must record observations in sufficient detail to demonstrate their judgement of the student's performance against the criteria
1	A completed skills matrix and resource plan that includes: Ø All of the identified tasks Ø The resources Ø Proficiency levels Ø Interest levels Ø Resources allocated to every task Ø Resources allocated according to project timeline Ø Resources allocated according to planned work outputs.
2	A completed RACI matrix that includes: Ø The project tasks Ø The personnel Ø Who has responsibility, accountability, who will be consulted and informed for each task Ø One person responsible for each task Ø One person accountable for each task.
3	A diary to document the implementation of a training and development plan that includes: Ø A completed training and development plan for each team member Ø Details of how the plan was implemented.

4	A diary to document implementation of performance improvements that includes: Ø The processes developed Ø Methods used to implement the processes.
5	A completed remedial action plan that includes: Ø A description of the issue Ø Any action required Ø Resources required Ø Team members responsible Ø Timeline for completion.
6	A diary to document implementation of procedures for communication that includes: Ø Interpersonal communication Ø Counselling Ø Conflict resolution Ø How the procedures were put in place Ø How procedures were implemented.
7	Report to document identified human resources issues that includes: Ø The reason for the report Ø The main body to include the identified issues Ø Recommendations for improvements Ø Industry-related terminology.
All task criteria must be satisfactorily demonstrated by the student. The task has been confirmed:
Satisfactory Not Satisfactory
Assessor comments/recommendations for future training/action in cases where the student has not satisfactorily achieved all criteria:

Assessor Declaration:	I declare that I have observed the student perform this task. The task has been conducted as per assessment procedures and the instructions provided for this assessment task. I have provided appropriate feedback to the student.
Assessor Name:
Assessor Signature:
Date Marked:

Case Studies

Case Study A - Skills matrix

Table Description automatically generated

Case Study B - Resource plan

Resource

Task

Start date

Due date

Additional information

Case Study C - Training and development

The despatch team at New Logistics have been understaffed so two new team members have been transferred from the goods in department.

The despatch team consists of four long term members of staff who undertake a variety of different tasks, including:

Ø Printing off the daily orders from the online ordering system

Ø Organising them into despatch time

Ø Picking the orders

Ø Using forklift trucks

Ø Packaging the orders

Ø Booking deliveries on the courier system

Ø Printing out courier labels

Ø Scanning orders out of the building.

Learning goal

Learning activities

Duration

Date of completion

Case Study D - RACI matrix

Project tasks

Project Personnel

Case Study E - Remedial action

There has been an increase in staff sickness, conflict and customer complaints since three team members resigned from the new pop up project at The Big Pot bar and grill, and a new electronic point of sale cash register has been installed that no one has used before.

Issue description	Action required	Resources	Team member	Timeline
Authorised by:	Date:
Actioned by:	Date:

Competency record to be completed by the assessor

This section should be completed by the trainer/assessor to document the overall outcomes of the learner's assessments in Learners Workbook. The table below indicates whether the learner is deemed competent or not competent

Learner's name
Assessor's name
Unit of Competence (Code and Title)
Date
Has the learner completed all required assessments in this workbook to a satisfactory standard?			Yes No (Please circle)
Comments from trainer/assessor:
Learner is deemed	Not competent	Competent
Assessor's signature

MANAGE PROJECT HUMAN RESOURCES

Table of Contents

Summative Assessment 16

Section A.. 16

Section B: Knowledge Activity (Q&A) 19

Activity 1A

The requirements of the project reports have been broadly divided into wider ranges of activities related to knowing and collecting information about the activities have been considered one of them. The development of planning strictures, confirmation of resource availability, development of skills activities and improvements of book equipment have also been considered as another resource that has also been treated as other activities for the improvements of resources that have been used in the projects (Stone et al. 2020).

Activity 1B

The constant development of the skills infrastructures rates has played an effective role in the improvements of professional and academic developments communication; problem-solving activity, critical thinking, leadership, collaboration and listening activity have been also considered one of them. In this regard, the improvements in problem-solving ability and developments of enhancements of growing strictures by increasing the rate of job opportunities have fulfilled the ultimate ranges of determinations by enhancing the rate of productivity. (Keegan et al. 2020). Based on Case study A regarding the skill activities module it can also be analysed that as a project manager there have also been created segmentations between the two kinds of diversification related to proficiency as well as the interest rates. The constant development rates of the activity infrastructures rates have played a vital role in the improvements regarding the team building ability that can also increase the rates of leadership ability in a sustainable manner.

Skills

Proficiency

Interest

Proficiency

Interest

Proficiency

Interest

Proficiency

Interest

Leadership

Elementary proficiency

High

Full professional proficiency

High

Bilingual Proficiency

Low

Bilingual Proficiency

high

Communication

Professional Working Proficiency

Moderate

Elementary proficiency

low

Professional Working Proficiency

Moderate

Elementary proficiency

high

Time Management

Limited Working Proficiency

Low

Full professional proficiency

high

Full professional proficiency

Low

Full professional proficiency

moderate

Problem Solving ability

Full professional proficiency

Moderate

Elementary proficiency

moderate

Limited Working Proficiency

moderate

Professional Working Proficiency

low

Critical Thinking

Bilingual Proficiency

High

Elementary proficiency

high

Elementary proficiency

high

Limited Working Proficiency

high

Table 1B: Comparisons between proficiency and interest rates based on the task descriptions of the projects

(Source: Self-developed)

Activity 1C

Selecting the availability of the resources and developing the cultures if the assigned of the project the chances of assurances activity can be also allocated the tasks and developed the cultures of skill sets. Analysed the above different kinds of activities the resources have also been briefly addressed for successfully conducting the projects (Amarakoon et al. 2020).

Resources	Task	Start Date	Due Date	Additional information
Capital	It have been helps the projects to maintain the developments based on the city asset	20.12.2022	03.01.2023	It has been provided with the fixed assets or procurements that have been considered current assets
People	The individuals have been cordially helped to achieve the ultimate range of determinant goals	04.01.2023	30.03.2023	Developed the cultures of the desired determinations and enhanced the cultures of effective efficiency
Material	It has been supplied the consumable items and has been used for maintaining the resources lists	01.04.2023	05.05.2023	It has been provided with a lower range of costing strictures by accessing the
Supplies	The appropriate ranges of equipment materials and effective goods have been developed in the cultures of the programmed modules	06.05.2023	05.06.2023	It has created a better collaboration by developing cultures of quality control
Tools	The appropriate project planning infrastructures related to "Work Break Down Structures (WBS), Gantt Chart" has been used to complete this project.	06.06.2023	18.08.2023	The developments of scheduling and project planning structures have been also effectively conducted by creating effective integration rates

Table 1C: Sources required for completing this project

(Source: Self-developed)

The above-depicted table has stated that the developments of the HRM have also played a effective role to increase the rate of efficiency and increased the rates of ultimate ranges of profit margin infrastructures rates in a respective manner. The chances of capacity and performance management can also be getting developed.

Activity 1D

Welcome team to the project

Sending out the invitation card through digitalisation platforms (Pham et al. 2019)
Created a welcome gathering
Improvements in professional communications

Analysis:

The slides have represented that by taking the help of the digitalisation platforms and sending out the invitation cards among the participants the chances of relationship structures rates can be sustainably developed that can be treated as a beneficial side.

Goals or objectives

Identification of issues regarding HRM (Vrontis et al. 2022)
Created an effective range of communication platforms
Mitigated the risks factors by taking appropriate action plans

Analysis:

Creating an appropriate planning structure for the identification of risk factors regarding HRM and the development of communication platforms have also been treated as an aim for conducting this meeting. In addition, by taking the appropriate range of action plans the organisational sectors can also be getting successful to increase the rates of efficiency, capacity and performance management rate.

Roles and Responsibilities

Created effective planning structures (Mousa and Othman, 2020)
Monitored the work progress
Developments of ultimate ranges of determinants goals

Analysis:

Making an appropriate range of planning structures and monitoring the working progress have been considered the main roles and responsibilities of this project. Furthermore, the development of ultimate ranges of determinations and monitoring of the risk factors has also been treated as another key responsibility for conducting this project successfully.

Understanding of the project

Getting accurate knowledge regarding management techniques and tools related to "Organisational assessment, Networking diagram, WBS, and Job advertising tools" (Ling et al. 2018)
Integrated the performance rates and made integrity modules by improving the culture of leadership ability
Created better planning infrastructures and managed the employees

Analysis:

Develop the culture regarding appropriate ranges of increased the using rates of multiple kinds of strategic techniques related to "Organisational assessment, Networking diagram, WBS, and Job advertising tools" the rate of integration and developments of team building ability can also be getting accessed.

Answer any questions

What are the future determinations of effective HRM processes?
How can inappropriate management systems have affected organisational performance ratios?
What are the techniques and tools of HRM for mitigating the risk factors? (Piwowar-Sulej, 2021)

Analysis:

The above-depicted questions have stated that the constant developments of the HRM sectors have also played a vital role to increase the rate of performance management and increased the rates of ultimate ranges of profit margin infrastructures rates in a sustainable manner. In this regard after successfully conducting the meeting, the possible questionnaires have been briefly elaborated on in these respective slides. Thus, analysed the entire sections it has also been stated that with the developments of HRM infrastructures the chances of improvement ratios have been easily determined.

Activity 2A

Project tasks	Project Personnel
Project tasks	Responsible Person	Accountability	Roles and Responsibility	Questions	Answer Key
Initiating	Project Manager	Project Manager	Deliver the projects on time and developed a culture of responsibilities	How you giving do prioritize the tasks in the projects?	Decrease the rates of excessive ranges of costing structures so the chances of developments can be getting easily accessed
Planning	Executive Team and "Chief Executive Officer (CEO)"	Project Manager	Established the objectives and took the initiatives and actions based on the project tasks	Do you have any experience with successful projects?	Sorry, it's completely new for me
Executing	The executive branch of the board of governments	CEO and Project Manager	Created accurate executions laws by developing the cultures of governments infrastructures modules	Do you have any experience in these relevant fields?	Sorry, but I don't have
Monitoring	Group members and executive team	Conducting a given timing and developing the culture of information systems	Financial Manager	Can u explain this project to me in one line?	Maintaining the working diversity and reducing the costing structures by a stronger range of planning structures are the main aims of this project
Controlling	Supervisors and customers	System operator	collecting the feedback control and taking necessary action based on their query	What tools were wanted to be used in by you in this project?	Gantt Chart, WBS, Team building ability, and communication plans have been used for completing this project task
Closing	Project manager	Team members	Deliverable the projects by collecting the authentic information	How can you prefer to deal with your stakeholder?	Via email, newsletter, visual presentations and group video calls.

Table 2A: Descriptions of Project Tasks

(Source: Self-developed)

Activity 2B

Learning goal	Learning activities	Duration	Date of completion
Printing off the daily orders	Created a current focus and developed the culture of production activity and interactivity	2 Months	23.04.2023
Organising on time	Focused, prioritized, structured and intentional the working ability	1 Month	23.06.2023
Picking with orders	Developments of wave-picking, zone and batch-picking cultures effectively	1 Month	23.07.2023
Using forklift trucks	Unloading and loading the trucks by carrying the food and delivering the culture of operations modules	1 Month	23.08.2023
Packaging the orders	Developments the cultures of order processing, inventory controls, warehousing, transportation and material handling activity modules	1 Month	23.09.2023
Booking deliveries	Created changes in managing inventory, shipping packages and fulfilling order activities the chances of optimisation rates have been sustainably developed	1 Month	23.10.2023

Table 2B: Descriptions of learning activities modules

(Source: Self-developed)

With the constant development activities of the training infrastructures, the chances of team building activities can be effectively improved. It can also be created positive roles in the improvements of the skills infrastructures rates by implementing the planning modules sustainably. The chances of improvements can also be sustainably conducted by creating an effective range of planning infrastructure modules (Vrontis et al. 2022).

Activity 2C

The constantly increased rate of development activities and infrastructures has played an appropriate role to increase the rate of performance management efficiency module. In this regard, taking the help of the multiple ranges of measurement tools related to "Graphic rating Scales, Self-evaluation, Management by Objectives (MBO) and 360-degree feedback" the effective ranges of reliability and validity rates can also be measured (Azizi et al. 2021).

Created generalised understanding rates and diversification of the planning structures the chances of performance rates can be successfully determined. Furthermore, with the focus on the tasks and improved culture of communication skills the ultimate rates of determination can be easily getting accessed. Using the approaches regarding "Limit Distractions, Stop multitasking and split tasks" the chances of development can be easily developed Vrontis et al. 2022).

Activity 3A

Question 1:

The "Developments of effective communications and specific expectations, Prioritized the working force stability and improvements of morality" have set accurate missions based on future perspectives. In this regard, by limiting distractions, establishment's milestones and avoiding multitasking infrastructures the chances of efficiency can also be developed. The delegation of tasks authority and development of possible outcomes can also be created a positive effect to increase the rate of efficiency in infrastructures.

Question 2:

Balancing the organisational performances and development of appropriate team-building abilities has created positive effects to increase the rates of management efficiency rates. In this regard, the measurements of performances can be effectively considered by taking the help of the wider range of attributes related to "Balance Scorecards, Budget driven business plans and Management by objectives (MBO)". Therefore, the process as well as the performance infrastructures modules can be sustainably conducted by taking immediate action plans. It can also be treated as a beneficial aspect for the development of countries' economic growth and organisational effective productivity rates (Mazurchenko and Maršíková, 2019).

Activity 3B

Question 1:

Issue description	Action required	Resources		Team member		Timeline
Poor management by improving the cultures regarding health and safety	Tracked the individuals working progress	Raw Material and Monetary systems		Business analytics and Executive sponsor		2-3 Months
Ineffective communications	Making an establishment of setting the norms and determinations	Meetings, Emails, Project Plans and presentations		Team members and team leaders		6 Months
Authorised by:	Management and Board of Governance		Date:		23.01.2022
Auctioned by:	Top-level Managers		Date:		23.10.2022

Table 3B: Issues descriptions and taking actions regarding project plans

(Source: Self-developed)

The proportion of legislation regarding the "Model WHS Act" can also be created a wider range of changing cultures in the proportion of consistency frameworks and protecting the workers by eliminating the ultimate ranges of risk factors (Safeworkaustralia.gov.au, 2022). Furthermore, the above-depicted laws can also be managed the team-building ability and created concentration and development of emotional intelligence rate can be also getting accessed in the organisational sectors.

Question B:

Overview the above-depicted task descriptions the multiple ranges of attributes need to be included that created action plans the chances of effective resources have been also easily getting addressed after collecting the responsible person's opinions ineffectively. Therefore, by making an appropriate range of proposed effective planning structures the chances of efficiency and developed cultures and empathised the empathy the effective ranges of conflicting rates can be diminished (Manzoor et al. 2019).

Activity 3C

The skill development related to "Interpersonal Communications, conflict Resolutions, and Conflict Resolutions" have been created as implementations of developed cultures of innovation rates and created a positive effect by diminishing the rates of conflicts. The chnaces of familiar activity and making an effective range of decision-making approaches have also been treated as the main objectives for the implementation of these skill developments (Ererdi et al. 2022).

Activity 3D

Question 1:

The common signs that have enhanced workplace cultures can be reduced rates of productivity infrastructures. The rates of turnover have been sustainably increased and the rate of excessive absenteeism, improvements of dissatisfaction meetings and increased rate of stress and absolutisms have also been increased the rate of conflict. The chances of increasing conflict rates have been also considered as disruptions that have enhanced in the organisational sectors.

Question 2:

Taking the appropriate ranges of action plans the rate of conflict can also be sustainably diminished and the rate of organisational sustainability can also be effective. Setting the guidelines and developing the cultural attributes regarding effective communications and avoiding collecting misinformation rates and embracing effective collaboration rates the chances of team building ability can also be sustainably increased. After identifying the problem-solving ability the decision-making approaches have also increased the rate of decision-making approaches. Taking the help of the multiple ranges of strategic attributes related to "Collaboration, Competing, Compromising, Accommodating, and Avoiding" the rate of conflict management rates have also been effectively increased (Crawshaw et al. 2020).

Activity 4A

After completing the projects in an effective manner, the created announcement regarding the succession parties can also be conducted effectively. Thus, developing the cultures regarding succession rate the rate of workers' engagement activities modules can also be effectively increased that have been treated as a project plan by presenting the effective communications and engagement rates the issues can also be identified. In addition, creating an appropriate planning structure and determining the objectives and the rates of skills enhancements can also be effectively developed (Stone et al. 2020). The ineffective team-building ability has also been considered as another determination that has also increased the rate of disruptions. After successfully completing the meeting need to be said thank you for regarding the team members for the identification of issues and for making an effective range of decision-making processes for resolving the issues.

Activity 4B

The issues related to change management workers' retention, team-building ability, inappropriate leadership authority and compliance management have also been treated as main issues that have increased the rate of disruptions in the human resources sectors. The chances of efficiency as well as the rate of infrastructure modules have been sustainably developed by taking the necessary action plans effectively. In this regard, inappropriate management issues have been effectively created due to the poor infrastructure and the enhancements of the improper management systems (Keegan et al. 2018). Thus, it can be recommended that by clarifying the determinations and balancing time management by sharing the vision the chances of effective establishments and rate of positive mindset up can also be effectively determined (Amarakoon et al. 2018). "Industry Terminology" has been created as a technical terminology. It have been made implementations by creating a specific understanding based on the topic that means human resources issues. Thus, the chances of development activity by increased clarity and development of equity systems have been generally used in the "Industry Terminology".

Summative Assessment

Section A

Questions 1

During this activity, I will listen to every person's questions and collect the information with clear language. Also are focused on the project's main data.

Questions 2

I will collect the information and link all tasks and data. I will require every resource and calculate every resource.

Questions 3

Identify the task and its resources. I will check the member's level of proficiency and focus on the team member's level of interest.

Questions 4

I will understand every project task and make a project timetable, and also make a plan for the work put in.

Questions 5

I will describe the project, and clarify the project purpose and project objectives. Create the specific goals for this project and the team members. create a team working procedure.

Questions 6

Create the RACI matrix, it explains the project members and lists the personnel needs of members. Describe are every task role accountability and responsibility of the members.

Questions 7

Developed the plan for team members and create a training session for this project. During this development and training focused on the learning goals and activities.

Question 8

Finding the real data, meet up the function of compression with the requirements. Study the shortfall between the expenses and income from this project. Create the action for this shortfall method and focused improve the projected income and expenses.

Questions 9

Choose are three plans for project implementation as a project manager. Take a good budget plan, create project goals and focused on the project timetable. It improved the implementation plan for this project.

Questions 10

As a case study based this project faces timeline and proper resources issues. Create a good time management plan for this project set a fixed timeline and follow it properly. Also are solving team management issues and budget issues and communication issues.

Question 11

Proper communication is every team member and properly listening to members' problems and creating a resolution. Enhances team motivation and provides good team support as a project manager.

Questions 12

First, gain knowledge of the main project goals and describe the goals with team members and managed the conflict situation. Lack of the information and data are conflict between the project team members.

Questions 13

Create a company team meeting for solved and describe the fulfilment of this main project and describe this proper way. Celebrate the project at a successful ending point. Give thanks to every team member and create a good environment in this company.

Questions 14

The main purpose of this assessment is roles and responsibilities of good project management and to identify the main team management issues and correctly solved these problems. Good communication between the project manager and team members and focused on the project purpose. To solve this team's issue.

Section B: Knowledge Activity (Q&A)

1. Resources allocations have consisted of the multiple ranges of evaluations of resources related to resources, resources scheduling and capacity that can be completed the team building ability and enhance the skills rates by fulfilling the ultimate ranges of objectives.

2. The mathematical application regarding the Beta Value in "PERT (Program Evaluation and Review Techniques)" means "Beta = (Pessimistic +4 most likely optimistic/6" have been used to determine the personnel that can be needed for completing the project successfully.

3. The project scope statements have been treated as detailed oriented descriptions that have developed the cultures of the output within the accurate ranges of timing by allocating the budget proportion. Thus, the skills development and matching with activities can be also briefly interlinked with this project topic.

4. "Gantt charts, Network Diagrams, Expert Judgments and Assignment Matrix" have been considered as the main attribute that has been used for conducting project management succession plans through HRM.

5. "Orientation, on boarding, Product and Compliance Training" has been treated as training types that have been used in the development of training sessions.

6. Created performance appraisals based on the individual's assessments and created an understanding of the determinants plan the rates of ultimate developments can be also getting accessed.

7. "Kissflow HR Could, Breezy HR, Zoho People, ADP, iCIMS Talent Acquisition" have balanced the culture of roles and responsibilities based on HRM cultures.

8. The measurement equation of worker's products around the labor productivity is "Total output/ Total Input."

9. Created effective ranges of performance improvement plans so the chances of presenting documentation plan rates can be easily developed.

10. The four kinds of interpersonal communication are "Written communication, Verbal, non-verbal communication and listening".

11. Examples of Written Communication are "Emails, Blog Posts Text messages" and examples of "Nonverbal communication" are "Facial expressions, eye contact and postures".

12. The development of team working ability has been effectively conducted by improving communications, recognizing the reward systems, and clarifying the accurate objectives in an effective manner.

13. Stay claimed down and maintained body language the accurate ranges of problems have been addressed and by taking immediate action plan the chances of efficiency can also be sustainably developed.

14. The three methods related to limit distraction, spilt the tasks around milestones and prioritising the workforce condition the chances of improvement regarding performances rate can be getting easily accessed.

Section C

Questions 1

Gather the correct information and listen, to team members, communication and question every team member on this topic.

Questions 2

Complete the matrix of the project management, and check the proficiency level and members' interest level. Create a project plan, time table and remember the functional outputs.

Questions 3

As a project manager introduced the project and explain the project goals. Create the project objective and aims. Describe this properly to the team members.

Questions 4

During this training, discussed are the project data with the members as a project manager. Discussed the role, account and aim of this project.

Questions 5

According to this training, the period focused on the project development plan and creating new strategy management. Communication about are this project's purpose and training to collect the proper data for this project and how to enhance the project value.

Questions 6

Good communication and understanding of team purpose, and its implementation of the training and development plan.

Questions 7

Co-operating between this team manager and team members, correctly solved the team building issues.

Questions 8

The interpersonal conversation is important to remove team training issues. Communicate properly and counsel each member of this project.

Questions 9

The finding is the resources issues and dividing the task per team members. As a project manager transfers the resources and explains this necessary.

Questions 10

Organized the team meeting and explain this meeting's purpose.

Questions 11

This report's main purpose is to enhance team training management and solved every training issue such as communication and cooperation.

References

Book

Stone, R.J., Cox, A. and Gavin, M., 2020. Human resource management. John Wiley & Sons. https://books.google.com/books?hl=en&lr=&id=uCIgEAAAQBAJ&oi=fnd&pg=PR13&dq=Manage+project+human+resources+in+australia&ots=PJLRWy3KI0&sig=0-CIk29U_UXmiTrfmiVqImxSWDE

Journals

Amarakoon, U., Weerawardena, J. and Verreynne, M.L., 2018. Learning capabilities, human resource management innovation and competitive advantage. The International Journal of Human Resource Management, 29(10), pp.1736-1766. https://doi.org/10.1080/09585192.2016.1209228

Azizi, M.R., Atlasi, R., Ziapour, A., Abbas, J. and Naemi, R., 2021. Innovative human resource management strategies during the COVID-19 pandemic: A systematic narrative review approach. Heliyon, 7(6), p.e07233. https://doi.org/10.1016/j.heliyon.2021.e07233

Crawshaw, J., Davis, A. and Budhwar, P., 2020. Human resource management: Strategic and international perspectives. Human Resource Management, pp.1-560. https://www.torrossa.com/en/resources/an/5018119

Ererdi, C., Nurgabdeshov, A., Kozhakhmet, S., Rofcanin, Y. and Demirbag, M., 2022. International HRM in the context of uncertainty and crisis: A systematic review of literature (2000-2018). The International Journal of Human Resource Management, 33(12), pp.2503-2540. https://doi.org/10.1080/09585192.2020.1863247

Keegan, A., Ringhofer, C. and Huemann, M., 2018. Human resource management and project based organizing: Fertile ground, missed opportunities and prospects for closer connections. International Journal of Project Management, 36(1), pp.121-133. https://doi.org/10.1016/j.ijproman.2017.06.003

Ling, F.Y.Y., Ning, Y., Chang, Y.H. and Zhang, Z., 2018. Human resource management practices to improve project managers' job satisfaction. Engineering, Construction and Architectural Management. https://doi.org/10.1108/ECAM-02-2017-0030

Manzoor, F., Wei, L., Bányai, T., Nurunnabi, M. and Subhan, Q.A., 2019. An examination of sustainable HRM practices on job performance: An application of training as a moderator. Sustainability, 11(8), p.2263. https://doi.org/10.3390/su11082263

Mazurchenko, A. and Maršíková, K., 2019. Digitally-powered human resource management: Skills and roles in the digital era. Acta Informatica Pragensia, 8(2), pp.72-87. https://doi.org/10.18267/j.aip.125

Mousa, S.K. and Othman, M., 2020. The impact of green human resource management practices on sustainable performance in healthcare organisations: A conceptual framework. Journal of Cleaner Production, 243, p.118595. https://doi.org/10.1016/j.jclepro.2019.118595

Pham, N.T., Tučková, Z. and Phan, Q.P.T., 2019. Greening human resource management and employee commitment toward the environment: an interaction model. Journal of Business Economics and Management, 20(3), pp.446-465. https://doi.org/10.3846/jbem.2019.9659

Piwowar-Sulej, K., 2021. Human resources development as an element of sustainable HRM-with the focus on production engineers. Journal of cleaner production, 278, p.124008. https://doi.org/10.1016/j.jclepro.2020.124008

Vrontis, D., Christofi, M., Pereira, V., Tarba, S., Makrides, A. and Trichina, E., 2022. Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review. The International Journal of Human Resource Management, 33(6), pp.1237-1266. https://doi.org/10.1080/09585192.2020.1871398

Websites

Safeworkaustralia.gov.au (2022). Safe work Australia. Available from: https://www.safeworkaustralia.gov.au/law-and-regulation/model-whs-laws#:~:text=Model%20WHS%20Act,-The%20model%20WHS&text=The%20main%20object%20of%20the,to%20eliminate%20or%20minimise%20risk/ Accessed on 26/11/2022

Instructions to Learner

Assessment - BSBPMG534 - Manage project human resources

Activity 1A

Activity 2A

Activity 3A

Activity 4A

Summative Assessment

Have a project in mind? Let’s make it easy.